We strive to provide every client with a top tier experience, giving the time & attention you deserve. However, we understand that circumstances may arise with the need to adjust your appointment. If you find it necessary to cancel or reschedule your appointment, we kindly request a minimum of 48 hours notice. Failure to provide at least 48 hours notice for cancellations and rescheduling or missed appointments will result in the forfeit of your booking fee, or in some cases, the full or partial service amount. These policies are in place to ensure that we have the opportunity to fill any last-minute availability and continue offering the highest level of service to all our clients.
We understand that personal and medical emergencies can arise, and if you need to cancel for this reason, please contact us as soon as possible. We will work together to determine the best course of action. If you have any questions or concerns regarding our cancellation or rescheduling policy, please feel free to reach out to us. We value your business and appreciate your understanding in this matter. These policies are in place to ensure that we have the opportunity to fill any last-minute availability and continue offering the highest level of service to all our clients.
We require deposits for most appointments, including but not limited to; Deposit prices vary from $50-$100 for services under 2 hours & 50% for all others. Booking fees are NOT an extra cost, they are redeemable against your appointment. Your booking fee is transferable & refundable, should you need to reschedule or cancel, in co-ordinance with our Cancellation Policy.
No cards or payment details are kept on file.
All outstanding balances must be sorted before departing the salon after completion of your services. We attempt to make this most comfortable for you by offering an in chair checkout. Pre-paid & over the phone payments are accepted as long as they are made before or during your services. Unsure how to book or what to book for? Our online system suggests previously booked services & our Front of House is always happy to guide you. Or a simple message via email, Instagram or Facebook will allow us to advise & assist you.
If you are not completely satisfied with the outcome of your service after leaving the salon, we encourage you to contact us within the first week of receiving the service. If you were away during that time, please feel free to email us your concerns along with any relevant images for assessment. We will review your case and if necessary, invite you back for any adjustments with your original stylist within two weeks of your original appointment. Please note that we do not offer refunds for services rendered. However we are more than happy to address any concerns that you may have as long as they fall within the parameters of what was discussed during your initial consultation. We strive to ensure your satisfaction and will make every effort to rectify any issues. We appreciate your feedback and the opportunity to make your salon experience a positive one
We understand that it may be necessary for parents to bring their babies in prams, but we request that they are not held during any colour or cutting services. This precaution is in place to ensure the health and safety of both the child and the person performing the service. Regarding older children we prefer that they do not accompany you to the salon due to limited seating availability. However if it isn’t unavoidable, we ask that you keep them tidy and quiet during your visit, they may be asked to wait at the reception area due to limited seating capacity in our salon. We appreciate your understanding and cooperation with these guidelines. They are designed to maintain a safe and comfortable environment for all of our customers. If you have any further questions or concerns, please feel free to let us know.