FAQ

Is there parking at the salon?
There are plenty of parking options close to the salon, feel free to ask us approximately how long you will be with us.
Paid 1hr parking is available on Royal Street directly outside of the salon.
Paid 2hr parking is available at Victoria Gardens on Royal Street.
Paid 3hrs + All day options are available at CCP multistory above IGA on Royal Street and Wilson Parking behind Vintage Cellars on Royal Street. Both have Number plate recognition systems.
 
What time should I arrive for my appointment?
For your first visit, we ask that you arrive 15 minutes prior to your scheduled appointment to provide us with all of your relevant information, hair history and a thorough consultation.
For all other appointments, we ask that you arrive a few minutes early. If you are running late please let us know as soon as possible. If you are more that 10 minutes late we may not be able to accommodate you if it will inconvenience our other guests. In this case you may be charged a cancellation fee.
 
Should I book a separate consultation prior to my appointment?
We recommend all new guests book in for a consultation prior to scheduling an appointment, especially if you are booking for colour. This allows us to ensure you are booked with the best stylist to meet you needs. All consultations are complimentary.
 
Can I book online?
Click on the BOOK tab at the top of our webpage. This will redirect you to our online booking system. All online bookings require 50% deposit. This is redeemable against your appointment. If you are unable to find a booking online that suits your needs, please give us a call on (08) 9218 9559 as our salon Coordinator may still be able to accommodate you.
 
Do I need to pay a deposit?
All bookings scheduled for over 3 hours will require a 50% deposit to be paid a minimum of 1 week prior. We understand life can get in the way and you are not always able to make your scheduled appointments. Please give us as much notice as possible should you need to reschedule. Appointments cancelled or rescheduled without the required notice period will be charged $25 per 30 minutes of your booking. No shows will be charged the entirety of their 50% deposit. Repeat offenders will be asked to pay for their appointment cost in full to secure a booking.
All December appointments require 50% of your booked appointment cost as a deposit a minimum of 2 weeks before.
 
How do I pay my deposit?
For all bookings made online, you will be required to pay a 50% deposit before the appointment can be secured. This is handled via PayPal and is safe and secure.
All other bookings require a minimum 50% deposit. If you’re scheduling an appointment within 7 {calendar} days, your deposit is required at the time of booking. Future appointments will require deposits a minimum of 1 week prior to your booking. All payments are handled by our Management Team and are processed in real time. No payment details are stored either physically or electronically.
 
What happens if I need to change my appointment?
Please contact us at least 48 hours before your appointment if you need to reschedule. This provides us with the opportunity to accommodate our wait list clients. We will do our best to accommodate late arrivals, but please note that if you are more than 10 minutes late, you will be rescheduled if it inconveniences another client. In this case, you can be charged a cancellation fee at the salons discretion.
 
What Payment methods are available?
In store we accept Visa, MasterCard, Eftpos, ApplePay and ZipPay.
Online bookings are handled via PayPal.
Fatty Arbuckles online store accepts Visa, MasterCard, Amex, ApplePay, ZipPay and PayPal.
 
Do you Sell gift Vouchers?
Gift Vouchers are available in store and over the phone. You can choose a custom amount or service and you have the option to have it posted to the recipient. All Gift Vouchers have a strict 6 month expiry from date of purchase.