Yes, several convenient parking options are available nearby:

• 3-hour parking: Street parking is available with a short walk from the salon on Kensington Street and Brown Street (paid via the EasyPay app).
• 3+ hour/all-day parking: Options include CCP Multistory (above IGA on Royal Street) and Wilson Parking (behind Vintage Cellars on Royal Street), both equipped with number plate recognition systems.

Feel free to ask for further parking details when booking your appointment.

Absolutely! We stand behind our work. If you aren’t 100% happy with your cut and colour, simply contact us within one week so we can assess and address your concerns.

Please note that we cannot guarantee the longevity of colour results if unsuitable products are used or if you swim regularly.

We highly recommend that all new guests—especially those booking for colour services—schedule a consultation. This ensures you are paired with the stylist best suited to your needs. There is a $50 consultation fee, which is redeemable toward your service or products at your future appointment.

For your first visit, allow some extra time for parking. It's important to arrive on time as you will receive a comprehensive consultation with your stylist.

For subsequent visits, arriving a few minutes early is appreciated. If you’re running late, kindly notify us as soon as possible—arrivals over 10 minutes late may require rescheduling (and a cancellation fee might apply).

For new clients, a standard cut and colour is typically scheduled for about 3 hours.

If you’re opting for a colour correction or have long/thick hair, additional time may be necessary.

Please provide as many details as possible when booking so we can tailor your appointment accordingly—or schedule an in-salon consultation to discuss your hair journey in detail.

Yes! Simply click the BOOK tab at the top of our webpage to access our secure online booking system. Please note that all online bookings require a 50% deposit, fully redeemable against your appointment.

If you can’t find a suitable time slot online, call us at (08) 9218 9559 and our Salon Coordinator will gladly assist you.

Please contact us at least 48 hours in advance if you need to reschedule. This notice allows us to offer your slot to clients on our waitlist.

While we strive to accommodate late arrivals, if you’re more than 10 minutes late and it disrupts our schedule, we may need to reschedule your appointment—potentially with a cancellation fee at our discretion.

For appointments lasting over 3 hours, a 50% deposit is required at least 1 week in advance. Note: All December appointments require a 50% deposit at least 2 weeks prior.

For online bookings, the deposit is processed securely via PayPal.

If you book in person and your appointment is within 7 days, your deposit is due at the time of booking; otherwise, it must be made at least 1 week ahead.

Please note that cancellations or rescheduling without the required 48-hour notice will be charged $25 per 30 minutes of your booking, no-shows will be charged the full deposit, and repeat instances may require full prepayment for future appointments.

All payments are processed in real time, and no payment details are stored.

In-store: Visa, MasterCard, Eftpos, ApplePay, and ZipPay.

Online bookings: Payments are handled securely via PayPal.

Online store: We accept Visa, MasterCard, Amex, ApplePay, ZipPay, and PayPal.

Yes, gift vouchers are available online, in-store and over the phone. You can select a custom amount or choose a specific service, and you even have the option to have the voucher mailed directly to the recipient.

All vouchers expire 6 months from the date of purchase.

Please see our Salon Etiquette and Policies page.

We’re always evolving and looking for talented, motivated stylists and assistants to join our creative team.

If you have a passion for excellence and outstanding customer service—and are eager to grow in a dynamic environment—please email your résumé and a personalised cover letter to style@fattyarbuckles.com.au.

Our trainee program is exceptional, and we offer continuous training through our strong industry connections.

We understand how important your special day is. Our team is available for weddings by application. Please reach out via our Contact Us page for more details on how we can help make your wedding day even more memorable.