Yes definitely! We guarantee all of our work and if you're not 100% happy with your cut and or colour we have 1 week rework policy for you to contact the salon so we can assess and rectify any issues for you. However we cannot guarantee colour work if your are using unsuitable products on your hair or swim on a regular basis.

There are plenty of parking options close to the salon, feel free to ask us approximately how long you will be with us and we can recommend a suitable space.

Paid parking is available on Kensington Street and Brown Street a short walk from the salon for up to 3 hours. Longer and all day options are available at the multi story parking above IGA on Royal Street and Wilson Parking is also available behind Vintage Cellars on Royal Street.

Gift Cards are available in store, online and over the phone. You can choose a custom amount or service and you have the option to have it posted or emailed to the recipient.

All bookings scheduled for over 3 hours will require a 50% deposit to be paid a minimum of 1 week prior.

We understand life can get in the way and you are not always able to make your scheduled appointments. Please give us as much notice as possible should you need to reschedule. Appointments cancelled or rescheduled without the required notice period will be charged a minimum $50 rescheduling fee. No shows will be charged the entirety of their 50% deposit.

Repeat offenders will be asked to pay for their appointment cost in full to secure a booking.

For all bookings made online, you will be required to pay a 50% deposit before the appointment can be secured. This is handled via PayPal and is safe and secure. Bookings made over the phone will require a deposit that will be dependant on the length of service. If you’re scheduling an appointment within 7 calendar days, your deposit is required at the time of booking. Future appointments will require deposits a minimum of 1 week prior to your booking. All payments are handled by our Management Team and are processed in real time. No payment details are stored either physically or electronically.

In store we accept:

• Visa
• MasterCard
• Eftpos
• American Express
• Cash
• ZipPay
• Afterpay
• PayID

Online booking deposits are handled via PayPal. Fatty Arbuckles online store accepts Visa, MasterCard, American Express, ZipPay, Afterpay and PayPal.

Click on the BOOK tab at the top of our webpage. This will redirect you to our online booking system. All online bookings require 50% deposit. This is redeemable against your appointment. If you are unable to find a booking online that suits your needs, please give us a call on (08) 9218 9559 as our Front of House may still be able to accommodate you.

For new clients we generally allow 3.5 hours for for a standard cut and colour. If you are having a colour correction or have long/thick hair then we need to allow for extra time. Please be aware of this when booking and provide us with as much information as you can, so that we can adjust appointment times to avoid any need to reschedule. Alternatively you can arrange an in-salon consultation to discuss your hair journey.

For your first visit, we ask that you arrive 15 minutes prior to your scheduled appointment to provide us with all of your relevant information, hair history and a thorough consultation. For all other appointments, we ask that you arrive a few minutes early. If you are running late please let us know as soon as possible. If you are more that 10 minutes late we may not be able to accommodate you if it will inconvenience our other guests. In this case you may be charged a cancellation fee or adjustments will need to be made to your scheduled appointment.

Please contact us at least 48 hours before your appointment if you need to reschedule. This provides us with the opportunity to accommodate our wait list clients.

We will do our best to accommodate late arrivals, but please note that if you are more than 10 minutes late, you will be rescheduled if it inconveniences another client. In this case, you can be charged a cancellation fee at the salons discretion.

We recommend all new guests book in for a consultation prior to scheduling an appointment, especially if you are booking for colour. This allows us to ensure you are booked with the best stylist to meet you needs. Consultations carry a service cost of $50 which is redeemable if you book an appointment with us.